WHO WE ARE
This website www.biocel.ie (the “Website”) is owned and operated by Biocel Ltd. (“Biocel Ltd.”, “we”, “our”, or “us”), an Irish-incorporated company with its registered address at Rockgrove, Little Island, Co. Cork, Ireland.
Biocel Ltd. values and respects the privacy of all users of the Website (“you” or “your”). This Privacy Statement explains how we collect, use, store, disclose, and protect your personal data, and outlines your rights under data protection law.
Biocel Ltd. is the data controller for the purposes of the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland).
SCOPE OF THIS PRIVACY STATEMENT
This Privacy Statement applies to:
- Use of the Website
- Enquiries made through the Website
- Purchase or use of our products and services
- Communications with Biocel Ltd. (email, phone, or otherwise)
You should read this Privacy Statement carefully before using the Website or our services. If you do not agree with its terms, you should discontinue use of the Website and services.
INFORMATION WE COLLECT
1. Non-Personal / Technical Information
We collect statistical and technical information relating to Website usage, including:
- IP address
- Browser type and version
- Pages visited
- Date and time of visits
- Referring URLs
This data is used to:
- Monitor Website performance
- Improve usability and navigation
- Analyse trends and usage patterns
This information does not directly identify you.
2. Personal Information
We collect personal data when you:
- Contact us through the Website
- Register an account (if applicable)
- Enquire about products or services
- Communicate with us by email or telephone
This may include:
- Name
- Email address
- Telephone number
- Business or property address
- Pricing or transaction-related details
- Any other information necessary to provide our products or services
Product Enquiries (WooCommerce)
The Website uses WooCommerce to display products and manage enquiry submissions.
When you submit an enquiry, we collect contact and business-related information such as your name, email address, telephone number, company name, and details relevant to your enquiry.
We do not process or store payment or card details through the Website.
Chatbot Communications
We use a chatbot on the Website to assist with enquiries and customer support.
Information submitted through the chatbot is stored and processed to respond to your enquiry, improve our services, and manage customer relationships.
Customer Relationship Management (CRM)
We use third-party CRM systems to manage enquiries, leads, and customer communications. Personal data submitted through the Website may be stored within these systems for sales follow-up and customer support purposes. This may include providers such as Pipedrive.
LEGAL BASIS FOR PROCESSING
We process personal data under one or more of the following lawful bases, as permitted by GDPR:
- Contractual necessity – where processing is required to provide products or services
- Consent – where you have explicitly opted in (e.g. marketing communications)
- Legitimate interests – for business operations, service improvement, and customer support
- Legal obligation – where required to comply with Irish or EU law
Where processing is based on consent, you may withdraw that consent at any time.
COMMUNICATIONS & MARKETING
We may contact you:
- To respond to enquiries
- To provide customer support
- To fulfil contractual obligations
Marketing communications will only be sent where:
- You have explicitly opted in, or
- A lawful “soft opt-in” applies under ePrivacy rules
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at [email protected]
SHARING OF PERSONAL DATA
We may share your personal data with:
- Trusted service providers and subcontractors
- IT, hosting, analytics, and email service providers
- Professional advisers (legal, accounting, regulatory)
Such sharing is limited to what is strictly necessary and is subject to appropriate data protection safeguards.
We do not sell, rent, or trade your personal data.
INTERNATIONAL DATA TRANSFERS
Some third-party service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
This may include CRM, chatbot, and customer support platforms used by Biocel Ltd.
DATA RETENTION
We retain personal data only for as long as necessary:
- To fulfil the purposes for which it was collected
- To comply with legal, accounting, or regulatory obligations
When no longer required, data is securely deleted or anonymised.
YOUR RIGHTS UNDER GDPR
You have the following rights:
- Right of access – to request a copy of your personal data
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to certain processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the Data Protection Commission (DPC)
To exercise your rights, contact: 📧 [email protected]
COMMENTS
When visitors leave comments on the Website, we collect:
- Data shown in the comments form
- IP address
- Browser user agent string
This data is used for spam detection.
An anonymised hash of your email address may be shared with the Gravatar service. Approved comments may display a profile image publicly.
COOKIES
We use cookies to:
- Ensure Website functionality
- Analyse traffic and usage
- Improve user experience
Non-essential cookies are only used with your consent. You can manage cookie preferences via our cookie consent banner or browser settings.
For full details, please see our Cookie Policy.
EMBEDDED CONTENT
Pages on this Website may include embedded content (e.g. videos, images, articles). Embedded content behaves as if you visited the third-party website directly.
LINKS TO THIRD-PARTY WEBSITES
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
BUSINESS TRANSFERS
In the event of a merger, sale, or transfer of assets, personal data may be transferred as part of that transaction, subject to applicable data protection laws.
SECURITY
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
AMENDMENTS
We may update this Privacy Statement from time to time. The most current version will always be available on the Website.
GOVERNING LAW
This Privacy Statement is governed by the laws of the Republic of Ireland, and the Irish courts shall have exclusive jurisdiction.
Last updated: 22 January 2026
Please also review our Terms and Conditions, which govern the use of this Website and our services.
We develop biochemical and chemical process aids and additives for Industry.